At Host Depot, we measure our success as a hosting provider by your success.
Customer service is our highest priority. Our technicians are highly trained
professionals who specialize in Internet technologies. We are here to
help you around the clock. Listed below are several of your support options.|
||Most common issues can be resolved using our Customer Portal or Control Panel.
They help you perform the following tasks and much more:|
Manage web site content
Manage web site storefront
Manage account information
View account balance, charges and statements
Manage user accounts and passwords
Manage and register domains
Manage e-mail accounts and mailing lists
Manage web statistics and log files
Manage folder permissions
Manage FrontPage extensions and IIS settings|
Manage ODBC data source names
Manage SQL Server and MySQL databases
Manage shared SSL
Monitor data transfer usage
Monitor disk space usage
Search our knowledge base
View our service bulletins
View our technical resources
||Use our Customer Portal to search our Knowledge Base
and Frequently Asked Questions (FAQ) database
which will provide you with answers to most of your common questions. |
||Use our Customer Portal to open a Support Ticket. If you are not a registered user in our website, you will need to do so before you can open a support ticket. Please include your name and domain name or IP address with all support requests. Our support representatives monitor our ticketing system 24 hours a day.
Expect a response within 24 hours or less in most cases. Response time depends on the number of requests currently in Host Depot's support queue.|
||Technical support is available 24-hours a day, 7 days a week. We will gladly assist you with any technical support questions or issues you may have. Technical support is included at no additional charge for questions or issues directly related to services you subscribe from Host Depot.|
Technical support for questions or issues NOT directly related to the services you subscribe from
Host Depot, are chargeable and will not be performed without your consent and payment.
Please note that our Support Team does not cover issues dealing with the development of your
site, however, our Development Team can assist you if you need help in this area. Development
work is chargeable and will not be performed without your consent and payment.