Qualified applicants will possess the following minimum qualifications:

• Education requirements include one of the following:
  
  • Bachelor Degree from a 4-year college or university
  • 1-2 years related experience or training
  • Equivalent combination of education, training and experience
• Demonstrated communication skills for customer service
• Demonstrated troubleshooting and problem-solving skills
• Strong knowledge of Microsoft Windows 2000 networking
• Strong knowledge of Microsoft IIS web server configuration
• Strong knowledge of Internet technologies including:
  • TCP/IP
  • HTML
  • Active Server Pages (ASP) and VBScript
  • FTP
  • DNS
  • E-mail protocols including SMTP, POP3 and IMAP4
  • JavaScript
• Basic familiarity with popular e-mail packages including:
  • Microsoft Outlook
  • Microsoft Outlook Express
  • Netscape Messenger
• Basic familiarity with popular web site development and database packages including:
  • Microsoft FrontPage
  • Microsoft Visual InterDev
  • Microsoft Access
  • Microsoft SQL Server

• Answer incoming technical support phone calls from customers.
• Answer incoming technical support e-mail messages from customers.
• Research and troubleshoot customer technical support issues.
• Provide customers with comprehensive answers to technical support questions.
• Guide customers through step-by-step solutions to technical support issues.
• Coordinate with Level I Technical Support Associates on support incidents which require further attention.
• Occasionally gather information, recommend and author knowledge base articles and/or FAQ pages based on prior technical support incidents.

• Bi-lingual a plus (not required)

Qualified applicants interested in this position may send their resume by e-mail to employment@hostdepot.com or by fax to (954) 340-3539. All applicants must complete a Host Depot employment application. Full-time employees are eligible for partially paid group health insurance. Host Depot, Inc. is an equal opportunity employer.