Technical Support Associate I Technical Support Associate I

Location: Coral Springs, FL
Shift/Hours: Full and Part-Time Weekday and Weekend Shifts

Qualified applicants will possess the following minimum qualifications:

High School Diploma
Good communication skills for customer service
Friendly and considerate attitude
Basic troubleshooting and problem-solving skills
Basic knowledge of Microsoft Windows
Basic knowledge of the Internet
Basic knowledge of e-mail

Responsibilities of this position include:

Answer incoming technical support phone calls from customers.
Answer incoming technical support e-mail messages from customers.
Research and troubleshoot customer technical support issues.
Provide customers with comprehensive answers to technical support questions.
Guide customers through step-by-step solutions to technical support issues.

Additional Information:

Bi-lingual a plus (not required)

This position offers a unique opportunity for hands-on training in troubleshooting and problem-solving for one or more of the following Internet technologies:

HTML
FTP
E-mail protocols including SMTP, POP3 and IMAP4
Domain Registration
DNS
Microsoft Windows 2000 networking
Microsoft IIS web server configuration
Web site design and development
Microsoft SQL Server
Microsoft Access
Microsoft FrontPage
Microsoft Visual InterDev
Technical support and problem-solving skills

Qualified applicants interested in this position may send their resume by e-mail to employment@hostdepot.com or by fax to (954) 340-3539. All applicants must complete a Host Depot employment application. Full-time employees are eligible for partially paid group health insurance. Host Depot, Inc. is an equal opportunity employer.